Shipping protection
Title
Secure & flexible payments
THE 'WHY':
Prolonged standing at work has been shown to be associated with a number of potentially serious health outcomes, such as lower back and leg pain, cardiovascular problems, fatigue, discomfort, and pregnancy related health outcomes.
The good news?
Research says that compression hosiery can be used as an intervention to support workers who are exposed to prolonged periods of standing at work - win!
THE 'HOW'
Compression stockings work by applying the most pressure at your ankle and gradually less pressure as you move up the leg. This design helps blood flow from your feet to your heart, making your veins narrower and blood move faster. These stockings have positive effects on your body with research showing that they can increase oxygen in your limbs and reduce inflammation in ulcer tissue amongst numerous other health benefits.
Above information summarised from:
Waters, T. R., & Dick, R. B. (2015). Evidence of health risks associated with prolonged standing at work and intervention effectiveness. Rehabilitation nursing : the official journal of the Association of ehabilitation Nurses,40(3), 148–165. https://doi.org/10.1002/rnj.166
MIX + MATCH 3 PAIRS FOR $99
Simply add 3 pairs to your cart + the discount is automatically applied at checkout (not valid with any other discounts).OR BUILD YOUR DREAM BUNDLE
Buy 4 pairs, get the 5th free PLUS free AU/NZ express shipping.
Simply add 5 pairs to cart and enter DREAM at checkout (not valid with any other discounts)OR Let us save you the decision fatigue and shop pre-made bundles 💖
If you want all the details about size and care of our socks, you can read the full guide here. Otherwise, the need to know bits are all below!
Have a cheeky measure of the circumference of the thickest part of your calf to ensure you are getting the right size. All of our compression socks are designed to give light-moderate level of compression (15-25 mmHg). If you need further help with sizing, please reach out to us at customerservice@nurselystore.com.
We are currently in peak sale period - please allow up to 5 business days for your order to be disptatched 🚚
We use Australia Post to ship our items. Please see the below table for shipping and handling times. Please allow for up to 5 business days dispatch time during sale periods (eg. Black Friday/product launches).
SHIPPING RATES
| RATE | COST | DISPATCH TIME | DELIVERY TIME |
|
Australia - Standard |
$10AUD |
Next business day dispatch (up to 5 business days during sale/promo periods) |
2-8 Business days after dispatch |
| Australia - Express | Free with orders over $120 ($15 for orders under $120) | Next business day dispatch (up to 5 business days during sale/promo periods) | 1-4 Business days after dispatch |
|
New Zealand - Standard |
$10NZD |
Next business day dispatch (up to 5 business days during sale/promo periods) |
6+ Business days after dispatch |
| New Zealand - Express | Free with orders over $120NZD ($20NZD for orders under $120) | Next business day dispatch (up to 5 business days during sale/promo periods) | 4-8 Business days after dispatch |
|
Standard (to USA/Canada/UK) |
$17 |
Next business day dispatch (up to 5 business days during sale/promo periods) |
6-27 Business days after dispatch |
*We want to inform you that any customs charges and taxes, including VAT, are the responsibility of the recipient upon receiving the order. Nursely is not liable for any charges incurred with international orders. Please note that these fees are separate from your order's cost and shipping charge.
In the event that your order incurs duties and taxes, Nursely does not provide refunds for these charges. We appreciate your understanding and cooperation. If you have any inquiries, please don't hesitate to contact us.
Receiving Your Order
Once we have dispatched your order, we are no longer responsible for any delays, damages or losses that could potentially occur during transit. We take the utmost care and pride in taking care of and packaging up your goodies, however once we hand them over to Australia Post we unfortunately have no control over how they are treated.
We offer postage insurance to combat this issue at a small fee which can be selected at checkout. If you include postage insurance in your order and your order is lost or damaged by Australia post, we will ship a replacement order to you ASAP once we are notified and have confirmed the loss/damage.
RETURNS
At Nursely, we're all about comfort, coziness, and keeping things eco-friendly. For this reason, we don't do change-of-mind refunds. It's not you; it's just that we're super confident you'll fall in love with our products.
If, by some rare cosmic glitch, you get damaged products, please let us know. We'll replace it pronto. For any faulty items, drop a line to customerservice@nurselystore.com within 30 days of receiving your order or contact us via this form.
EXCHANGES FOR SOCKS + PERSONAL CARE ITEMS
For first orders only, we're more than happy to swap out unopened product in their original packaging for a different sock size or style – ensuring your perfect fit!
To make it a breeze, grab a sock bundle (you trendsetter, you!), and test the waters with one pair. Feel the comfort vibes, and if any unopened pairs need a switch, we've got you.
Cover the shipping for sock swaps; we'll handle the rest. Email customerservice@nurselystore.com for exchanges or use this form and we'll assist you pronto.
SATISFACTION GUARANTEE
We've been doing this for long enough that we are pretty confident you will love our socks. Which is why we have created a 30-day satisfaction guarantee for all of our compression socks. Read the full details about our 30-day satisfaction guarantee here.
EXCHANGES FOR T-SHIRTS
At Nursely, we want you to be completely satisfied with your purchase. While we do not offer refunds for change of mind, we are happy to facilitate exchanges for a different size if needed. Please note the following exchange guidelines:
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Return Shipping: The customer is responsible for the return shipping costs incurred when exchanging items.
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Condition of Items: Items must be returned in their original condition, unworn, unwashed, and with all tags attached (if applicable).
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Timeframe: Exchanges must be initiated within 30 days of receiving the items. Any exchanges requested after this period will not be accepted.
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Original Shipping Costs: Please note that original shipping costs are non-refundable.
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Exchange Process: To initiate an exchange, please contact our customer service team at customerservice@nurselystore.com with your order details and exchange request. Once approved, you will receive instructions on how to return the item(s) for exchange.
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Size Availability: Exchanges are subject to size availability. If the requested size is unavailable, we will offer an alternative solution or store credit.
We appreciate your understanding of our exchange policy. If you have any questions or require further assistance, please don't hesitate to reach out to our customer service team at customerservice@nurselystore.com.
BUYING AS A GIFT?
First of all, GREAT choice - prepare to be in the recipients good books for many moons to come. Per our exchange policy above, we are more than happy to assist if by chance you purchase the incorrect size for your loved one. If you're still on the fence about size/style, our gift cards are a phenomenal option that take the guesswork out of it. You can purchase our gift cards here.
STILL UNSURE?
We're confident you'll adore your Nursely products, but if ANY doubts linger, reach out to us at customerservice@nurselystore.com or use this form. We love a good chat!
Do I really need compression socks at my age and health? If I'm young and healthy, what benefits do they offer me?
Compression socks improve circulation, reduce leg fatigue, and promote overall wellness. Our socks are great for people who spend long hours on their feet - even if you are young and healthy!
How do I justify spending $39 on a pair of socks?
Investing in compression socks means investing in your health and well-being. Our socks provide long-term benefits like improved circulation and reduced discomfort, enhancing your quality of life at work and at home. If you consider their cost per wear, they become extremely cost effective. Plus, their versatility makes them perfect for things like long distance flights and other travels also!
How comfortable are your compression socks? I worry about tightness and irritation.
Our socks are designed for comfort, featuring soft, breathable materials and a snug yet gentle fit. They provide effective compression without feeling overly tight or causing irritation, ensuring all-day comfort. If you receive your socks and something doesn't feel right, contact us straight away and we will work with you to solve your issue ASAP.
I'm worried these won't work for me and that I'll have wasted my money. What happens then?
If you receive your order and something isn't right, please contact us straight away so we can rectify the issue for you. We pride ourselves on having phenomenal customer service and go above and beyond to ensure our customers are satisfied.
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