At Nursely, we understand the importance of ensuring that your order arrives safely and securely. That's why we offer shipping protection to protect your purchases against loss, damage, or theft during transit. Please review the following details regarding our shipping protection:
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Coverage: Our shipping protection provides coverage for items that are lost, damaged, or stolen during transit from our warehouse to your specified delivery address.
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Eligibility: All orders placed on our website are eligible for shipping protection. The cost of shipping protection will be automatically calculated and can be selected in your cart prior to checkout.
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Claims Process: In the event that your order is lost, damaged, or stolen during transit, please contact our customer service team immediately to initiate a claim. You will be required to provide details of the incident, including photos or documentation if applicable.
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Resolution: Once your claim is submitted, our team will work quickly to assess the situation and provide a resolution. This may include issuing a replacement item, offering a store credit, or providing a refund for the value of the lost or damaged items.
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Exclusions: Please note that our shipping protection does not cover items that are lost, damaged, or stolen after delivery has been confirmed. Additionally, claims for items that have been mishandled or misused by the recipient are not eligible for coverage.
