We use Australia Post to ship our items. Please see the below table for shipping and handling times. Currently, we only ship within Australia and New Zealand. 

Standard (within Australia)	FREE for orders over $80 ($10 for orders less than $80)	1-3 Business days	2-8 Business days after dispatch
Express (within Australia)	FREE for orders over $120 ($15 for orders less than $120)	1-2 Business days	1-4 Business days after dispatch
Standard (to New Zealand)	FREE for orders over $100 ($15 for orders less than $100)	1-3 Business days	6+ Business days after dispatch
Express (to New Zealand)	FREE for orders over $120 ($20 for orders less than $120)	1-3 Business days	4-8 Business days after dispatch
Standard (to Rest of World)	FREE for orders over $220 AUD ($20 AUD for orders less than $220 AUD)*	1-3 Business days	6-27 Business days after dispatch

 

Customs Taxes

We want to inform you that any customs charges and taxes, including VAT, are the responsibility of the recipient upon receiving the order. Nursely is not liable for any charges incurred with international orders. Please note that these fees are separate from your order's cost and shipping charge.

In the event that your order incurs duties and taxes, Nursely does not provide refunds for these charges. We appreciate your understanding and cooperation. If you have any inquiries, please don't hesitate to contact us.

Receiving Your Order

Once we have dispatched your order, we are no longer responsible for any delays, damages or losses that could potentially occur during transit. We take the utmost care and pride in taking care of and packaging up your goodies, however once we hand them over to Australia Post we unfortunately have no control over how they are treated.

We offer postage insurance to combat this issue at a small fee which can be selected at checkout. If you include postage insurance in your order and your order is lost or damaged by Australia post, we will ship a replacement order to you ASAP once we are notified and have confirmed the loss/damage.

RETURNS
At Nursely, we're all about comfort, coziness, and keeping things eco-friendly. For this reason, we don't do change-of-mind refunds. It's not you; it's just that we're super confident you'll fall in love with our products.

If, by some rare cosmic glitch, you get damaged products, please let us know. We'll replace it pronto. For any faulty items, drop a line to customerservice@nurselystore.com within 30 days of receiving your order or contact us via this form.

EXCHANGES FOR SOCKS + PERSONAL CARE ITEMS

For first orders only, we're more than happy to swap out unopened product in their original packaging for a different sock size or style – ensuring your perfect fit!

To make it a breeze, grab a sock bundle (you trendsetter, you!), and test the waters with one pair. Feel the comfort vibes, and if any unopened pairs need a switch, we've got you.

Cover the shipping for sock swaps; we'll handle the rest. Email customerservice@nurselystore.com for exchanges or use this form and we'll  assist you pronto.

EXCHANGES FOR T-SHIRTS

At Nursely, we want you to be completely satisfied with your purchase. While we do not offer refunds for change of mind, we are happy to facilitate exchanges for a different size if needed. Please note the following exchange guidelines:

1. Return Shipping: The customer is responsible for the return shipping costs incurred when exchanging items.

2. Condition of Items: Items must be returned in their original condition, unworn, unwashed, and with all tags attached (if applicable).

3. Timeframe: Exchanges must be initiated within 30 days of receiving the items. Any exchanges requested after this period will not be accepted.

4. Original Shipping Costs: Please note that original shipping costs are non-refundable.

5. Exchange Process: To initiate an exchange, please contact our customer service team at customerservice@nurselystore.com with your order details and exchange request. Once approved, you will receive instructions on how to return the item(s) for exchange.

6. Size Availability: Exchanges are subject to size availability. If the requested size is unavailable, we will offer an alternative solution or store credit.

We appreciate your understanding of our exchange policy. If you have any questions or require further assistance, please don't hesitate to reach out to our customer service team at customerservice@nurselystore.com.

BUYING AS A GIFT?
First of all, GREAT choice - prepare to be in the recipients good books for many moons to come. Per our exchange policy above, we are more than happy to assist if by chance you purchase the incorrect size for your loved one. If you're still on the fence about size/style, our gift cards are a phenomenal option that take the guesswork out of it. You can purchase our gift cards here.

STILL UNSURE?
We're confident you'll adore your Nursely products, but if ANY doubts linger, reach out to us at customerservice@nurselystore.com or use this form. We love a good chat!