We use Australia Post to ship our items. Please see the below table for shipping and handling times. Currently, we only ship within Australia and New Zealand.
|Standard (within Australia)||$10 (free for orders over $80)||1-3 Business days||2-8 Business days after dispatch|
|Express (within Australia)||$15||1-2 Business days||1-4 Business days after dispatch|
|Standard (to New Zealand)||$15 ($5 for orders over $80)||1-3 Business days||6+ Business days after dispatch|
COVID-19 Update: As you can imagine, Australia Post is under an enormous amount of pressure at the moment due to the volume of parcels being shipped within Australia. This has of course, lengthened our shipping times. We ask that you please be patient (we know how hard that can be at times) in waiting for your package to arrive. If you feel that something is not right and your parcel may have been lost, please contact us via the email address on our Contact Us page.
Receiving Your Order
Once we have dispatched your order, we are no longer responsible for any delays, damages or losses that could potentially occur during transit. We take the utmost care and pride in taking care of and packaging up your goodies, however once we hand them over to Australia Post we unfortunately have no control over how they are treated.
Refunds & Returns
Due to socks being a type of underwear, we are unable to accept returns unless the product is faulty. Please ensure you use our sizing guide to ensure you are ordering the correct size. We do not provide refunds for change of mind or for ordering the incorrect size.
Please note, for hygiene reasons - water bottles cannot be exchanged or refunded for change of mind.
If you receive faulty or damaged items, we will replace them free of charge provided there are no signs of tampering or wear and it is within 30 days of receiving your order. Please get in touch with us via our Contact Us page for any refund/return inquiries.